Office files in SharePoint fail to open from an Office 2016 client
https://docs.microsoft.com/en-us/office/troubleshoot/office-for-mac/files-fail-to-open Cause Network List Service is stopped and disabled on the client computer. Resolution Enable and start Network List Service on the client computer. To do this, follow these steps: Click Start, type " services.msc " (without quotation marks) in the Start Search box and press Enter. Double-click Network List Service . Right-click the service, and then click Start .